Service Policies

Rescheduling AND Cancellation

We completely understand that sometimes, things just come up that nobody can foresee. When this happens, call us right away so we can work with you to reschedule your session. If you need to reschedule or cancel your appointment, please do so a minimum of 24 hours prior to your appointment. Failure to do so will result in a $50 rescheduling fee.

Readiness of Listing

Our mission is to remain efficient and punctual. In order for us to serve our clients reliably and professionally, we require that properties are prepared prior to our arrival. We are not a Home Staging Service, though we can provide some input on minor adjustments during the session. Listings are expected to be cleaned and in "Photo-Ready" condition prior to your scheduled session. For more information on our recommended cleanings, please see Preparing Your Listing.

Listings that are not ready prior to our arrival will be photographed as-is, or we can reschedule for a later date, following our Scheduling Policy rules above.

It's been said, "If you don't like the weather in New England, wait 15 minutes." As a direct result of the unpredictability of the New England weather system, we try to hold our sessions regardless of precipitation. If it is raining or snowing too hard to take quality outdoor photographs, we will return to the property at another time/day to capture the exteriors at no additional charge. The INTERIOR of the property will be photographed at the scheduled time, no exceptions. Rescheduling rules (above) apply.

The exception to this rule is Aerial Photography. Drones will not be flown during any precipitation or wind above 15 MPH due to safety concerns. Again, we will return to the property at a later date and photograph when the weather has changed.

New England Weather

Property Access

OCCUPIED LISTINGS: At no time will an occupied property be entered by a Madore Photography employee without a Real Estate Agent, designated representative or the property owner present.

VACANT LISTINGS: We are available to photograph vacant listings un-accompanied, provided there is a manual lockbox for us to use.

ALL LISTINGS: During the scheduled photography session, we require all other vendors' work to have been completed or near-completion (with the vendors not inside the property). No other work will be in progress while we are photographing the property; Contractors, Cleaners/Maids, Stagers and Landscapers should be done their tasks before the scheduled photography session.

File Delivery

Unless otherwise discussed, all files are delivered via email - through a link to your dedicated Dropbox account - by 10:00am on the day following photography service. We make every effort to deliver prior to this time, though during busy seasons it may take until 10:00am.

Rush Delivery

Rush Delivery is available for a nominal fee of $50. This guarantees delivery of files on the SAME DAY of your scheduled session, by 8:00pm.

Rush Delivery is only available for photography services at this time.

Madore Photography retains copyright on all photographs. Homeowners and Realtors may use the photographs in any manner they wish, but may not re-sell the images to another party without written consent of Madore Photography. Should the listing expire or transfer to another Realtor, clients may offer the images to the next Realtor for the price they paid for services through Madore Photography.

Images may also be used on the Realtor website, social media channels and/or print advertising for self-promotion and marketing purposes.

use of Images

Our Payment Terms are NET 15, unless otherwise discussed prior to invoicing. We accept Check and Credit Card only - NO CASH. All transactions are recorded in Client records and end-of-year Tax Statements can be provided upon request.

Past due Invoices will be assessed a $15 late fee every 30 days from the date of service. If a Check is mailed prior to the late fee, we will remove the fee and consider the invoice current.

Payment Terms